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FAQ's

Approved 19th Feb 2012

 

FAQ

 

WHAT ARE THE DELIVERY CHARGES?
Delivery charges to the United Kingdom is 100% Free on all orders

Postage outside the United Kingdom costs £12

HOW LONG IS DELIVERY/DESPATCH
Dispatch is usually made within 1-2 working days. (United Kingdom)

Worldwide orders are usually delivered between 7 - 10 days

WHAT DOES OUT OF STOCK MEAN?
No stock in this size or colour available of a specific line..


DO YOU OFFER AN EXPRESS SERVICE?
No, Royal Mail Recorded delivery only.


CAN I HAVE DELIVERY TO AN ALTERNATIVE ADDRESS/PERSON?

Yes, please use the delivery address option when checking out.


HOW DO I RETURN UNWANTED ITEMS?
If you are not completely satisfied with your purchase, you can return it within 30 days of purchase in its original unworn condition and we will refund the product price. This will not include postage costs.

Address:-
The Shoe Box of Knowle Ltd,
1602 High Street,
Knowle,
Solihull

West Midlands
B93 0LF
England UK

 

Please ensure your name and address are clearly visible on the return.

If you require an exchange please give us full details of your requirements.

We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

CAN YOU RETURN UNWANTED ITEMS TO STORE?
You can return unwanted items to our retail store for a
full refund within 30 days. You must take proof of purchase with you.

DO YOU HAVE A CATALOG?
We do not currently have a catalog