Delivery & Returns
United Kingdom Postage
Postage & Packaging Costs for deliveries within the U.K are Free Of Charge on all orders.
Postage to outside the United Kingdom (£12)
Order Delivery Times
Orders placed before 4pm Monday - Friday (11am Saturday) will be dispatched same day Via Royal Mail 1st Class Signed For. Please note Sundays and Bank Holidays are not classed as working days. If there is any additional information you would like us to know, please state your instructions in the 'customer notes' box when you order. UK orders should be received within 1-2 Days. Please contact us if you have not received within 14 days. Orders for outside the United Kingdom usually take 7 - 10 Days.
HOW DO I RETURN UNWANTED ITEMS?
If you are not completely satisfied with your order, you can return it within 30 days of purchase in its original unworn condition and we will refund the product price. This will not include return postage costs.
If your order arrives faulty, we will refund the return postage cost.
The Shoe Box of Knowle Ltd,
1602 High Street,
Please ensure your name and address are clearly visible on the return.
If you require an exchange please give us full details of your requirements.
We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
CAN YOU RETURN UNWANTED ITEMS TO STORE?
You can return unwanted items to our retail store for a full refund within 30 days. You must take proof of purchase with you.